Refund and Returns Policy
At Schumm.store, we prioritize your satisfaction and ensure the quality of our products. We understand that sometimes a return or exchange is necessary. Our goal is to make this process as smooth and hassle-free as possible. If you’re not completely satisfied, our returns policy lets you shop with confidence and ease.
Returns and exchanges
Conditions: Products must be returned within 30 days of purchase, in original condition, with labels intact. The product must be unworn, unwashed and without any alterations.
Process: To initiate a return or exchange, please contact our Customer Service team at [email protected] with your order number and reason for return. Our team will guide you every step of the way.
Exchanges: If you would like to exchange an item for a different size or color, please indicate this in your return request. We will do our best to accommodate your exchange based on stock availability.
Shipping: Once your exchange request is approved, we will provide you with instructions on how to return the product
You are responsible for return shipping costs unless the return is due to an error or omission on our part.
After receiving the returned product and verifying the exchange conditions, we will process the exchange.
Defective goods: If you receive defective or damaged goods, please contact us immediately at [email protected] with pictures and videos. We will review and will arrange an exchange or refund.
My product arrived damaged: We are committed to bringing the best quality to customers. If this happens, you can refuse to accept delivery at the delivery point and the product will be returned with the driver. Please take photos of the damaged item if possible. Please contact us via email or call us please attach pictures.
Items are not eligible for a refund
Final sale items
Gift card
Change/cancel order
Exchange and cancellation requests are only accepted within 24 hours of placing the order. If you want to change or cancel your order, please contact us as soon as possible. We will confirm when applicable.
Refund option
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Return shipping costs are the customer’s responsibility.
Late/missing refunds
If you still haven’t received your refund, check your bank account first.
Then contact your credit card company, it may take some time before the refund is officially credited.
Next contact your bank. There will usually be a processing period before a refund is posted.
If you’ve taken all of these steps and still haven’t received your refund, please contact us via email or phone.
Contact us
At Schumm.store, we are committed to providing an exceptional shopping experience. Your feedback is extremely valuable and we continually strive to improve our services. If you have any questions or concerns regarding our returns policy, please contact us at:
Email: [email protected]
Address: 1170 Curtin St, Houston, TX 77018, USA
Working time: Working hours: 8AM – 6PM (from Monday to Friday, off Saturday and Sunday).